Our troubleshooters break through technical impasses with a targeted approach and years of expertise.
We strive for results, even where others give up.
We solve persistent bugs that have remained elusive until now. With extensive experience and a fresh perspective, we provide the breakthrough that complex problems need.
Is your application slow without clear reason? We analyze your code, architecture and infrastructure to identify bottlenecks and improve performance.
Problems with integrations between systems, APIs or services can be particularly complex. We investigate the complete communication chain and provide solutions.
Problems that only occur occasionally and are not consistently reproducible are among the most frustrating challenges for developers.
When critical bugs threaten your product launch, an external specialist can resolve bottlenecks so your team can continue focusing on core functionality.
Struggling with integration of unsupported systems without adequate documentation? We unravel complex legacy systems and reverse-engineer where necessary.
As experienced software engineers, we know how frustrating it can be when a bug remains elusive or a system performs inexplicably slow. A fresh perspective and different approach are often enough to break through the impasse.
We discuss the situation during an intake meeting. What are the symptoms? When does the problem occur? What solutions have already been tried? What is the development environment and architecture? If necessary, we schedule an in-depth technical discussion.
We select the troubleshooter with the most relevant expertise from our pool of experienced professionals. This specialist contacts you to gather any additional information and make an initial assessment.
You receive a clear, non-binding quote with our planned approach, expected timeline and cost estimate. No hidden costs or surprises afterwards.
After approval of the quote, we arrange the necessary access to systems, code and documentation under strict confidentiality conditions. We work with an NDA to protect your intellectual property.
Our specialist performs a methodical analysis, keeps you regularly updated on progress and works purposefully towards a solution. We involve your team where necessary.
After identifying the problem, we define the most efficient solution together with your team. Depending on the situation and your preferences, we implement it ourselves or support your team with the implementation.
In consultation with your team, we thoroughly verify the implemented solution to guarantee that the problem is completely resolved and no new issues have arisen.
We remain available for questions and support after project completion.
Every technical challenge is unique. That's why we often choose a flexible, targeted custom approach with full transparency, rather than rigidly following a standard step plan.
We have answered a number of frequently asked questions, but don't hesitate to contact us if something is still not clear.
In urgent cases, we can often assign a specialist within 24 hours. After the intake meeting, we give you a concrete time indication.
Our pool of specialists covers a broad range of technologies, including Java, Ruby, C/C++, .NET, PHP, Python, JavaScript frameworks, database systems, cloud infrastructures and more. Yes, even Cobol, Clipper, RPG and various assembler variants.
Many of our specialists also have broadly applicable knowledge, because what might be seen as a problem with the code or database, sometimes turns out to be an underlying network, DNS or OS problem.
We cannot guarantee that every technical problem is solvable, or that we will find the solution. Therefore, we often work according to a 'no cure, no pay' arrangement. This approach ensures that our specialists work purposefully and don't keep searching endlessly (they don't have time for that either), while you as a client have no or limited costs if no solution is found.
We always work with a strict NDA and have experience handling sensitive business information. Our Code of Conduct contains a chapter explicitly about handling our clients' data.
Our rates depend on the complexity of the problem and the required expertise. After an initial analysis, we can provide an accurate quote without hidden costs.
We offer both options. Many problems we can solve efficiently remotely, but for more complex situations, with strictly confidential information or when maximum security is required, our specialists also work on-site.
What makes us truly unique is that we can deploy real specialists in their field for your specific problem.
Absolutely. In addition to solving concrete problems, we can also advise on underlying architecture or process improvements that can prevent future problems.
Our specialists are ready, so you can focus on your core business